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Myth #1: You can motivate me.
Myth #2: I can motivate you.
How do I know these are myths? Well, I've been married
36 years and it didn't start to get good until about 15
years ago. What happened 15 years ago?
That's about the time she stopped trying to change me.
And, oh, by the way, that's just about the time I
stopped trying to change her. The paradox is when we stopped trying to
change each other, we both started to change.
What does this have to do with managing your people
effectively? Not only can I not change my wife, I cannot
change the people that work for me. Just as I have no
control over my wife, I have no control over my staff.
That said, what do I have control over? I have control
over the environment in which people work. In other
words, I can create a climate for self-motivation
Ron Willingham, Chairman of Integrity Systems and
author of Integrity Selling®, Hey,
I'm the Customer and When Good Isn't Good Enough,
as well as over 30 training courses, has stated that as
managers most of us have made the mistake of thinking we
can "fire people up." The reality is, we can only create
a climate from which they can motivate themselves.
Furthermore, we can only succeed in doing so if people
want to motivate themselves. Simply put, if individuals
have strong enough goals, self-management abilities and
high achievement drives, we can help them to motivate
themselves by creating a "Success Environment."
How can you begin to create such an environment? You
must first select people that have already demonstrated
a high achievement drive. This is something that is
released from the inside. You cannot tell someone else
to increase it; it is built from within by things like
desire for rewards and recognition. An individual's
believe in being able to achieve greater levels of
success releases this drive.
It's easy to attempt to motivate others through
pressure, threats, quotas and even pep rallies. These
attempts, however, will usually not produce higher
levels of performance. To do so, the proper climate must
be created. What can you, as a manager, do to help
create a climate for self-motivation? Here are six
factors that must be built into a "Success Environment"
to get the results you seek:
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Create
a powerful and compelling statement of your
company's mission. Your company mission should
state who you, as a company, and what end result
benefits you give to your customers. It should
symbolize your company's values and uniqueness
and how you differentiate your company from your
competitors. Furthermore, it should state how
your company, its people and the products or
services you offer are going to help make the
world a better place.
What value does your company create? What do you
offer customers that they cannot get from anyone
else? How do you make people's lives better?
When you arrive at the answers to these
questions and confidence them into an exciting
and compelling mission statement, you'll be on
your way to creating a "Success Environment."
When your mission is understood and internalized
by your staff, when it's focused on daily with
enthusiasm, you'll attract the type of people
that can create results.
Help
each person set short to medium range
productivity goals for themselves. The important
point here is to set goals that are realistic.
High achievers set achievable goals; poor
performers continuously set goals that they
cannot possibly meet. (They then have an excuse
for not meeting them!) To set goals that help
create a climate for self motivation,
individuals should ask themselves the following
types of questions:
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How much money do I want to earn? Next
week? Next month? Next quarter? Next
year/ In five years? |
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How much merchandise, goods or services
would I like to sell? Next month? Next
quarter? Next year? IN five years? |
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What skill would I like to strengthen? |
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What image would I like to communicate
to others? |
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When others describe me, what three
words would I like them to use? |
Goals should be SMART: Specific, Measurable,
Attainable, Realistic and Trackable.
Specific, realistic goals stimulate us and
arouse our energies. They challenge us to get
started and manage our time and activities
better. Believing goals are possible and
realistic causes deeper levels of
self-confidence. It's easy to set goals for
others but they'll only excel when they set them
for themselves. To create a Success Environment,
help your people develop goals that will lead to
rewards they will enjoy; rewards like
recognition, income and security. Highly
successful managers know what pulls each person
towards higher levels of productivity.
Gain
a clear understanding of what each employee
wants out of life. To gain a clear
understanding, managers must find out: Why are
their employees working? What causes them to get
emotional? Who is important in their life and
what do they want to do for them? Who do they
want to please or make proud? What are their
hobbies/ Whose opinion do they seek and care
about? What is their greatest fear? Who would
they like to spend their time with? Why do they
want money? Understanding them as individuals
will help you understand how reaching their
productivity goals will cause them to reach
their life goals.
Have
highly productive individuals demonstrate that a
high level of success is possible. Every
organization needs individuals that lead by
example and show others what is possible. You
cannot build a strong team without them. Seek
them out and spend time developing them. They
will become beacons that will lead others to new
levels of productivity.
Create
and encourage support systems for your
employees. Support systems help individuals
learn from one another and support one another.
In Napoleon Hill's classic Think & Grow Rich,
he uses the term Master Mind Alliance (or
Group). They're also called study Groups and
Success Support Systems. To create support
systems for your employees, you can simply
divide them into groups of three or four that
meet regularly...or you can bring them together
with successful people from other fields.
Support systems should encourage open and honest
communication in a totally positive environment
(See Ron Willingham's book, The Best
Seller, for more details on setting up support
systems in your own company.)
Recognize
and reinforce each individual in a way that's
geared to their own particular needs and wants.
Some individuals need a lot of encouragement;
others do not. Some need for your to recognize
the results of their efforts; others need you to
recognize them and their own personal qualities.
Each person has different emotional and
recognition needs. Take the time to find out how
your own employees would like to be recognized
by talking to them, listening to them and
gaining a better understanding of their own
individual needs and wants. |
These
ideas, when implemented, will help you create a strong,
powerful and highly profitable climate for
self-motivation. Be patient and stay focused..it doesn't
happen overnight. After all, it took years for my wife
and I to understand what motivates the other. Follow the
guidelines above and it should take considerably less
time for you and your staff.
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